The ACCELERAID Platform
AI agents that work with your
data and systems.
Secure and governed
Acceleraid AI agents don’t just answer questions — they act. Connected to your data, your policies and your compliance rules, they personalise every response, escalate intelligently and build agent memory. GDPR-compliant. German hosting. First agent live in an hour.
The quick start: AI chatbot for website & app
Answer customer questions and make internal knowledge available: start with one specific task, packages from 5,000 requests per month.
1 hour
Simple chatbot live
0
Compliance incidents since go-live
100%
PII filtered before every LLM call
Frankfurt
AI model hosting location
Three Ways to Deploy
Talk to your website, your data and your enterprise
What used to mean searching, clicking and waiting is now one short sentence. ACCELERAID makes information — from your website, your systems or internal documents — accessible in seconds with a single question. For customers, employees and citizens alike.
Talk to Your Data
Ask your data questions in natural language — “What were this customer’s top spending categories last quarter?” or “Show me customers with churn signals who hold a premium card.” No SQL. No dashboards. Just answers.
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Natural-language queries on CDP & transaction data
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Product knowledge base Q&A — based on approved documents
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No hallucinations — every answer with a source reference
💬 “Which customers qualify for a credit limit increase?”
↳ 1,247 customers identified — based on payment history, income signals & risk score
CDP
CRM
Core Banking
Knowledge Base
FAQ library
Product documents
Connected to your systems
Pre-built connectors to the systems you already use. ACCELERAID integrates with core banking, CRM, knowledge bases and FAQ libraries — so your AI assistant knows what your bank knows.
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Core banking & core card system connectors
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CRM, CLM and CDP integration out of the box
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Knowledge base, FAQ, policy and product document ingestion
Personalised by customer profile
Every AI response is enriched with the customer’s actual data and profile from the CDP. No generic answer — the right answer for this specific customer, their products, their history, their risk profile.
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Customer profile & segment data injected into every prompt
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Consent gates: personalisation only where authorised
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Transaction history, product holdings, CLV — all in context
Customer context injected
Segment: High-Value · Products: Visa Platinum · CLV: €4,200 · Last contact: 14 days ago
GDPR Compliance
Your data stays in Germany.
Full stop
German banks have heard it many times: “Our AI is GDPR-compliant.” We don’t ask you to trust us. We address every objection — directly and without evasion.
Wichtig für deutsche Banken: Der Einsatz von KI in regulierten Bankumgebungen unterliegt strengen DSGVO- und BaFin-Anforderungen. ACCELERAID wurde speziell für diesen Kontext entwickelt — Frankfurt-Hosting, PII-Filterung, BaFin-kompatibles Audit-Trail und menschliche Kontrolle sind keine Optionen, sondern Standard-Architekturentscheidungen.
Customer query
Raw input
PII Firewall
Names, IBANs, accounts removed
RAG retrieval
Approved documents only
LLM (Frankfurt)
Frankfurt
Safe response
Logged & auditable
OBJECTION 1 — Data transfer
“ChatGPT sends our data to the US.”
ACCELERAID hosts AI models exclusively in Germany. Option 1: Microsoft Azure Germany North / West Central (Frankfurt & Berlin). Option 2: Google Cloud europe-west3 (Frankfurt). Option 3: your own on-premise infrastructure. No customer data, no personal information leaves German or EU infrastructure. Data sovereignty is contractually guaranteed.
OBJECTION 2 — PII protection
“How can we ensure no customer data reaches the AI model?”
PII-Firewall: Bevor Daten das LLM berühren, entfernt die Filterschicht von ACCELERAID Namen, Kontonummern, IBANs, Adressen und finanzielle Details. Das LLM sieht niemals Roh-Kundendaten — nur anonymisierten, tokenisierten Kontext.
OBJECTION 3 — Control
“We need full control over the AI model.”
Sie wählen das Modell. ACCELERAID unterstützt mehrere LLM-Anbieter — einschließlich EU-gehosteter Optionen. On-Premise-Deployment verfügbar für maximale Kontrolle. Kein Vendor-Lock-in. Modellwechsel ohne Datenmigration.
OBJECTION 4 — BaFin/MaRisk
“BaFin and MaRisk require explainability.”
Jede KI-Entscheidung wird mit den verwendeten Quelldokumenten, Konfidenzlevel und ausgelösten Guardrails protokolliert. Vollständiger Audit-Trail für jede Interaktion — exportierbar für BaFin-Prüfungen und interne Compliance-Reviews. Von Tag eins für MaRisk konzipiert.
OBJECTION 5 — Art. 22 GDPR (Critical)
“Data protection law (Art. 22 GDPR) restricts automated decisions.”
ACCELERAID ist ein KI-Assistent, kein automatisierter Entscheidungsträger. Menschliche Agenten bleiben in der Kontrollschleife. Die KI liefert Informationen und Empfehlungen — die Entscheidung verbleibt beim Menschen. Alle Einwilligungsstatus werden vor der Personalisierung geprüft. Art. 22-Compliance ist in die Architektur integriert — nicht nachträglich hinzugefügt.
Use Cases
Six ways banks use the AI assistant
From customer-facing chatbot to advisor copilot — every use case deployed on the same GDPR-compliant architecture.
Customer AI Assistant
24/7 support, FAQ automation and account enquiries — based on your approved knowledge base. Escalation to human agents for complex issues. Every interaction audit-logged. Reduces tier-1 support volume by up to 70%.
Advisor Copilot
Real-time support for relationship managers: product recommendations, next best actions and conversation starters — based on the customer’s actual data from the CDP. Makes every advisory call better informed and more personalised.
Credit Card Chatbot
Advanzia Bank use case: activation support, loyalty enquiries, spend analysis and upgrade offers — deployed end to end. Covers the full card lifecycle — from pre-application questions to CDP-integrated personalised conversations.
Employee Assistant
Internal FAQ bot for service centre agents: instant answers on policy documents, compliance guides and product knowledge. Shortens onboarding time. Keeps agents consistent. Searchable, always up to date — because it queries your documents directly.
Email Automation
Automatically classify, draft and route customer emails. Reduces handling time by 70% and improves consistency. The AI drafts, the agent approves. Audit trail for every generated draft — GDPR-compliant from the start.
Regulatory Content Generation
Generate product descriptions, T&C summaries and compliance documents — from approved sources, not hallucinated. Every output traceable to its source document. No risk of non-compliant content bypassing the review process.
The Process
How it works — three phases
From your raw data to a production-ready AI assistant — in a structured 8-week engagement.
1
Prepare your data
CDP, CRM, knowledge base, FAQs and product documents are connected via pre-built connectors. PII is identified and filtered before anything reaches the AI layer. Consent states are mapped. Data governance documentation is prepared for BaFin review.
2
Ground AI responses
RAG retrieval ensures every answer is drawn from YOUR approved documents — not from the model’s training data. No hallucinations. No generic answers. Confidence scoring for every response. Low-confidence queries are automatically escalated for human review.
3
Governance & control
Full audit trail for every interaction. Model choice — your choice of LLM, including on-premise. Guardrails configured for your compliance requirements. Human escalation paths set up. BaFin-compatible from day one. Continuous monitoring dashboard included.
Model Choice
Model choice — you decide
Not tied to one provider. Not dependent on one cloud. ACCELERAID works with the models you trust — including models you run yourself.
OpenAI GPT-5 via Microsoft Azure — Germany
Google Gemini via Google Cloud — Frankfurt
Llama (open source) — on-premise
Mistral (open source) — on-premise
Your own model
Frankfurt
Azure Germany N/W Central
or Google europe-west3
On-Premise
Maximum sovereignty
Your infrastructure
No lock-in
Switch models
without data migration
Platform Features
Everything you need. Nothing you don’t
The complete feature set — security, compliance and AI capability in one platform.
PII Firewall — before every LLM call
Names, IBANs, account numbers and addresses are removed automatically before a prompt reaches the model.
Germany-hosted (Azure / Google Cloud / On-Premise)
Azure Germany North/West Central or Google Cloud europe-west3 (Frankfurt). Or your own infrastructure. No data transfers outside Germany or the EU.
On-premise deployment available
Fully self-hosted option for maximum data sovereignty. Everything in your own data centre.
GDPR Privacy-by-Design architecture
Consent enforcement, data minimisation and purpose limitation built into every layer — not added later.
BaFin-compatible audit trail
Every prompt, every response and every source document logged. Exportable reports for BaFin examinations and MaRisk documentation.
Multi-model support
OpenAI GPT-5 via Azure, Google Gemini via Google Cloud, or open-source models (Llama, Mistral) on-premise. Switch models without data migration.
RAG grounding from your documents
Every AI response grounded in your knowledge base, product docs and FAQs. The model never generates from memory alone.
Hallucination guardrails
Confidence scoring for every response. Low-confidence responses blocked or flagged for human review before customer contact.
Human escalation
Configurable escalation triggers. Complex enquiries, sensitive topics and uncertain responses routed seamlessly to human agents.
Live in one hour
Pre-built connectors, banking templates and a proven deployment methodology. Your first chatbot live in one hour. Full enterprise integration in weeks.
Security & compliance certifications
BSI IT-Grundschutz compatible
SOC 2 Type I
ISAE 3402 Type II
TLS 1.3 encryption
GDPR by Design
Customer Reference
Deployed. Proven. In production
The AI assistant is not a concept — it runs today at a European bank.
Advanzia Bank
End-to-end AI assistant deployment
ACCELERAID has deployed a complete credit card AI assistant for Advanzia Bank — covering the entire customer lifecycle: from acquisition support and the activation chatbot to CVM-integrated personalised conversations.
The chatbot handles pre-application questions, activation guidance, loyalty enquiries and personalised upgrade offers — all integrated with CDP and CLM for real-time personalisation. GDPR-compliant from day one.
Pre-application questions & application guidance
Card activation support — 24/7
Loyalty programme enquiries & spend analysis
Personalised upgrade offers — CDP & CLM integrated
+70%
Automatisierungsquote für Standard-Anfragen
8 weeks
From kick-off to go-live
25+
Supported languages
0
Compliance incidents
Your GDPR-compliant AI assistant —
live in 8 weeks
One conversation. Your use case. We map your data sources, your compliance requirements and your go-live plan.
